New phone or device?
Your kitchen stays on the device it was started on. If you upgrade, reach out at saraskonstigheter@hotmail.com and we'll help you move everything over.
Cleared your browser cache?
Lucy had a little nap and forgot you. Don't worry — your key still works. Just enter it again on the lock screen and you're back in the kitchen.
Your key isn't working?
Double check for sneaky spaces or typos! Keys look like WORD-WORD-WORD — including the dashes. If it still won't budge, check your purchase confirmation email.
App disappeared from your home screen?
Just visit the app URL again and re-add Lucy's Kitchen to your home screen. Your key is still saved.
Something looks off?
Close the app fully and reopen from your home screen icon. On desktop, make sure your browser window is fully sized before refreshing.
PayPal giving you trouble?
Drop us a message at saraskonstigheter@hotmail.com and we'll sort it out together.
Changed your mind about a purchase?
Since keys are delivered digitally and work immediately, we're unable to offer refunds. But Lucy promises the kitchen is worth it.
Still stuck? saraskonstigheter@hotmail.com
